HOYTS Rewards VIP membership is a paid membership which requires an annual fee to maintain access to the membership benefits.

Auto renewal is available online. If VIP member joined HOYTS Rewards in-cinema, they will need to opt-in to auto renewal via the HOYTS Website in the My Profile feature.

Will I be notified that payment is being taken for renewing my VIP Membership?

VIP Members will be notified via email, prior to their VIP membership expiring, that payment will be taken for another 12-month VIP membership. 

What happens if payment fails?

If payment fails, an email will be sent to the member to advise that a second attempt to take payment will occur on a subsequent date.

What happens if the second payment attempt fails?

If second payment attempt fails, membership will then be downgraded to the HOYTS Rewards Member Tier and member will have access to the benefits in line with the Member Tier. 

Can I update my saved card if payment fails?

HOYTS Rewards members will have the ability to update/change their stored credit card via the My Profile page when logged into their account on the HOYTS Rewards website.

How do I opt-out of auto renewing my membership?

To opt-out of auto renewals, log in to HOYTS Rewards account and uncheck the auto renew check box on the My Profile page. 

My VIP membership auto renewed; however I have changed my mind and don’t want my membership renewed.

If membership is auto renewed, members have the option to a refund within 14 days after renewal, provided none of the VIP benefits have been utilised/redeemed. Refunded VIP memberships will then be downgraded to the HOYTS Rewards Member Tier and member will have access to the benefits in line with the Member Tier.

To request a refund of your VIP membership, contact our HOYTS Guest Experience team here.