Most tickets are refundable up to 30 minutes prior to the session start time. 
Select the 'Cancel Booking' option on your booking confirmation to cancel & refund your online booking.
 

Refunds and swaps are not available within 30 minutes of session start time. Booking fees are non-refundable.

Please note, bookings involving Gift Cards cannot be refunded at this stage. 
 

• When will I get my money back?

Funds will be returned to your account within 10 business days of your refund being processed. Generally, funds are available within 3-5 business days.

• Will my vouchers be re-activated?

Yes. Vouchers will be re-activated so they can be redeemed for another session prior to their expiry date. 

If the expiry date indicated has passed, the voucher is unable to be re-activated.

• I booked using ApplePay / GooglePay, why don't I recognise the card number listed as my Refund Method?

Refunds are always processed back to the original payment method. In this case, the number showing is the secure card number randomly generated by your Apple or Google Wallet. Your refund will be routed through the secure card in your Apple/Google Wallet back to your bank card itself.

• Why was my refund request declined?

Bookings involving Gift Cards cannot be refunded at this stage. If a Gift Card was redeemed as part of your booking and you would like to cancel, please contact us here at least 30 minutes before your scheduled session time.

• Can I request a partial refund?

Bookings cannot be partially refunded online (eg. via the Self-Service function, or by request to the Guest Experience Team), but this can be done in cinema.

When you arrive for your session speak to one of our friendly team members before your session and they can organise this for you.

Please note, refunds must be processed back to the original payment method, so please ensure you bring this with you to receive your refund.

• Are bookings fees included in the refund?

No, booking fees are non-refundable.

• Can a refund be processed after the session?

No. Most tickets are refundable up to 30 minutes prior to the session start time. After this time, bookings are non-refundable for change of mind.

• Can I refund my food & beverage items?

Food and beverage items that were purchased in the same transaction as tickets can be refunded. Currently, food and beverage orders that are purchased separately to tickets cannot be refunded. Please click here to request a refund prior to your scheduled session time.

• Refunds under Australian or New Zealand Consumer Law

There are limited circumstances covered under the Australian or New Zealand Consumer Law where refunds are permitted. These circumstances generally relate to where the services provided are not rendered with due care and skill or in compliance with a specified purpose or provided within a reasonable time. They do not include circumstances where you change your mind. Should your circumstances satisfy those requirements, a refund will be provided.

Please contact the Cinema directly or click here to submit a request.