Exciting news – we’re working on a new Session Swap system! 
This functionality is still in development, so we appreciate your understanding while we improve and perfect it.

At this time, bookings involving Gift Cards, Vouchers, Qantas Points, Food & Beverage orders, Daybed seats or HOYTS Points redemptions are unable to be swapped via the Self-Service portal.

• What’s the quickest way to swap my booking?

To make urgent changes to your booking, we recommend cancelling your existing tickets and making a new booking. Select the 'Cancel Booking' icon on your booking confirmation email and follow the prompts to refund your booking up to 30 minutes prior to the scheduled session time. 

Alternatively, you can swap your tickets in-person at the cinema you have purchased tickets for. Just make sure you arrive 30 minutes prior to session commencement.

Please note, bookings involving Gift Cards cannot be refunded at this stage. To cancel your booking, please contact us here before your scheduled session time.

• I booked online using PayPal, can I use the new Session Swap system?

Yes! Guests who have booked via PayPal, or via credit card and the payment has settled are able to select the 'Session Swap' button in the booking confirmation email to make changes to their booking. 

Swapping your booking to a new session requires you to choose new seats and new tickets. Differences in ticket price will either be charged or refunded.

• How many times can I swap my booking online?

Bookings can be swapped once only. If you need to make another change to your booking, please cancel your existing booking at least 30 minutes prior to the scheduled session time and then create a new booking for your preferred session.

• I booked the wrong Cinema, can I swap my booking to a different Cinema location?

No, bookings are only able to be swapped to sessions at the same location as the original booking. 

If you would like to visit a different HOYTS Cinema, cancel your existing booking at least 30 minutes prior to the scheduled session time and then create a new booking for your preferred Cinema location.

• I'm happy with my selected session, but I want to move my seat selection.

No trouble at all! Select the 'Change Seats' button in your booking confirmation email to swap your allocated seats up to 30 minutes prior to the scheduled session time.

• There's no Session Swap button on my booking confirmation email.

Your booking may not be eligible to be swapped using this new self-service function. 

In this case, please select the 'Cancel Booking' icon on your booking confirmation email and follow the prompts to refund your existing booking up to 30 minutes prior to the scheduled session time. 

From there, you can create a new booking for your preferred session!

• My tickets were purchased in-cinema, can I Swap my booking online? 

In cinema purchases cannot be swapped or refunded via the Self-Service portal. The Cinema Team will be happy to assist you in-person at the location you booked, please speak to one of our friendly team members before your session and they can organise this for you.

Please note, any refunds must be processed back to the original payment method, so please ensure you bring this with you to receive your refund.